UPDATE production, logistics and delivery time for SATA HAT products
Overall Situation and Status
It has been some time since we updated you, we are sorry about that but things have been keeping us quite busy over here.
We so much share the common frustration about delays and especially the fact that we have limited influence over it. The outbreak of the corona virus has become a huge challenge to the complete supply chain on one hand and of course and most importantly the daily lives of us all.
To be able to cope with the outbreak, strict measures had to be taken which will have an impact long after this outbreak is contained and managed.
Overall improvements have been seen in the last few days. That is very good! The measures of course stay in place which is understandable since the changes have to be proven sustainable.
This week many factories resumed work, which is also very good. The overall problem though is the lack of labor to get the performance back to where it was before the outbreak. The limitations on travelling, especially from heavily hit regions, still keep much of the labor away from Shenzhen.
The measures also affect logistics which means raw material will arrive late.
Factories have to outsource services (e.g. surface treatment for our cases, or extrusion for some parts) which adds uncertainty to delivery times. Most of the surface treatment plants e.g. did not even resume work yet.
The results are overall increased (or not confirmed) delivery times.
After checking all available options (e.g. even changing suppliers) we decided to stick with the existing channel because it is in the best interest of all.
In short it means that we can still not give you detailed shipment information at the moment, because one or more of the above mentioned problems exist. We did split the batch though, to at least be able to release goods step by step.
We still try to manage the shipments until the end of March, but many unanswered questions in our supply chain remain.
From now on we will release an update every week.
Extended Promotion time
Because of the situation explained we will extend the promotion until further notice.
Logistics / Shipment
International shipments from our warehouse have also been affected. With many international flights to China cancelled until April and beyond the available air cargo space has substantial shortage. It also affects our ability to deliver economy express to some destinations.
This service delivers the cargo to the destination country and then hands it over to the local post for delivery. The only fallback solution we now have is to ship with China Post.
We expect some of the shipment options to resume this week, overall the situation is difficult. DHL, UPS are affected, but do process as usual.
We expect some of the shipment options to resume this week, overall the situation is difficult. DHL, UPS are affected, but do process as usual.
ROCK PI SATA HAT TOP BOARD Product details:
This time we would like to share some details about the sata hat top board. 
We did get some questions out of the community and we like to share the answers.
We did get some questions out of the community and we like to share the answers.The Sata Top Board is both a tool to manage the temperature inside the case and a status information panel at the same time. The added software managed switch can be used to take action and/or scroll data on the screen.
Once you mounted all parts please install the provided software running the following script curl -sL https://rock.sh/get-rockpi-sata | sudo -E bash -
The following features will be activated:
- The big mounted PWM controlled fan makes sure the air flow is stable and disks and of course HAT and Raspberry Pi 4 are kept on acceptable temperature levels. PWM means - the fan´s rotating speed and noise are related to the temperature inside of the case. This is done with a temperature sensor and software which manages the RPM of the fan. This feature provides good noise management because the fan is not permanently spinning with full speed.
- The second monitoring device is the OLED display. It provides frequent update on the status of the NAS. Standard information provided is e.g. CPU load, RAM usage of RASPI4, Temperature, IP address and disk information. The displayed content can be managed with adjusting the related config file under /dev/rockpi-sata.conf
- The third feature is the small switch which can be assigned to different functions via the same config file we mentioned above. Once you finished the modification of the configuration file you can reboot the NAS or restart the service with this command: sudo systemctl restart rockpi-sata.service
You can find the complete product specs and installation details here:
If you need some more details don't hesitate to contact us on sales_cn@allnet.de
Thank you for your ongoing patience and trust!
- Choosing a selection results in a full page refresh.
!
53 comments
Davey
Like wise first email back in march got a response and I get that there will be delays but if no response by end of this week will be claiming refund though papal. Not even going to bother asking Allnet for refund since they have fail to answer my last 3 emails send over the last 2 weeks! .
Charlie
After inquiry, I received an email asking for $30 more for shipping. Said they showed I am “in a remote area”. I’m just outside Knoxville TN. 200k population. I got a bad feeling.
Joel
Received an email after query sent to them on the May 8th that all backorders are now set to be fulfilled within 2 weeks. We’ll see, if I don’t see movement by then I will definitely be following suit and working with PayPal to refund the purchase.
Webi Hadd
Place my order late January and even picked fast delivery. Regret paying extra, as I just gave away more money. Seems we have been had boys. No updates! I requested for a refund with no avail. I am working with my credit card company in getting the charges reversed. I kept hoping the issue was just because of the virus, but that should keep the seller from getting on a computer and providing an update or responding to email. The longer you wait, the more difficult to get a refund. Ask your credit card company if you can still get a refund from a purchase from four months ago. That is what I am going through now. Maybe the seller knew this! Good luck!
Vinod Menon
I placed my Order some time in February.
The last update I can see is its on route but Transit and times have exceeded a month
Can I get some updates on what is the current status and whether it will ever reach me?
Any communication updates will be good.