UPDATE production, logistics and delivery time for SATA HAT products
Overall Situation and Status
It has been some time since we updated you, we are sorry about that but things have been keeping us quite busy over here.
We so much share the common frustration about delays and especially the fact that we have limited influence over it. The outbreak of the corona virus has become a huge challenge to the complete supply chain on one hand and of course and most importantly the daily lives of us all.
To be able to cope with the outbreak, strict measures had to be taken which will have an impact long after this outbreak is contained and managed.
Overall improvements have been seen in the last few days. That is very good! The measures of course stay in place which is understandable since the changes have to be proven sustainable.
This week many factories resumed work, which is also very good. The overall problem though is the lack of labor to get the performance back to where it was before the outbreak. The limitations on travelling, especially from heavily hit regions, still keep much of the labor away from Shenzhen.
The measures also affect logistics which means raw material will arrive late.
Factories have to outsource services (e.g. surface treatment for our cases, or extrusion for some parts) which adds uncertainty to delivery times. Most of the surface treatment plants e.g. did not even resume work yet.
The results are overall increased (or not confirmed) delivery times.
After checking all available options (e.g. even changing suppliers) we decided to stick with the existing channel because it is in the best interest of all.
In short it means that we can still not give you detailed shipment information at the moment, because one or more of the above mentioned problems exist. We did split the batch though, to at least be able to release goods step by step.
We still try to manage the shipments until the end of March, but many unanswered questions in our supply chain remain.
From now on we will release an update every week.
Extended Promotion time
Because of the situation explained we will extend the promotion until further notice.
Logistics / Shipment
International shipments from our warehouse have also been affected. With many international flights to China cancelled until April and beyond the available air cargo space has substantial shortage. It also affects our ability to deliver economy express to some destinations.
This service delivers the cargo to the destination country and then hands it over to the local post for delivery. The only fallback solution we now have is to ship with China Post.
We expect some of the shipment options to resume this week, overall the situation is difficult. DHL, UPS are affected, but do process as usual.
We expect some of the shipment options to resume this week, overall the situation is difficult. DHL, UPS are affected, but do process as usual.
ROCK PI SATA HAT TOP BOARD Product details:
This time we would like to share some details about the sata hat top board. 
We did get some questions out of the community and we like to share the answers.
We did get some questions out of the community and we like to share the answers.The Sata Top Board is both a tool to manage the temperature inside the case and a status information panel at the same time. The added software managed switch can be used to take action and/or scroll data on the screen.
Once you mounted all parts please install the provided software running the following script curl -sL https://rock.sh/get-rockpi-sata | sudo -E bash -
The following features will be activated:
- The big mounted PWM controlled fan makes sure the air flow is stable and disks and of course HAT and Raspberry Pi 4 are kept on acceptable temperature levels. PWM means - the fan´s rotating speed and noise are related to the temperature inside of the case. This is done with a temperature sensor and software which manages the RPM of the fan. This feature provides good noise management because the fan is not permanently spinning with full speed.
- The second monitoring device is the OLED display. It provides frequent update on the status of the NAS. Standard information provided is e.g. CPU load, RAM usage of RASPI4, Temperature, IP address and disk information. The displayed content can be managed with adjusting the related config file under /dev/rockpi-sata.conf
- The third feature is the small switch which can be assigned to different functions via the same config file we mentioned above. Once you finished the modification of the configuration file you can reboot the NAS or restart the service with this command: sudo systemctl restart rockpi-sata.service
You can find the complete product specs and installation details here:
If you need some more details don't hesitate to contact us on sales_cn@allnet.de
Thank you for your ongoing patience and trust!
- Choosing a selection results in a full page refresh.
!
53 comments
Colin
Order placed on 26/03/20 and I received notification this morning…
“Your order is on the way
Your order is on the way. Track your shipment to see the delivery status.”
Joel
I dont mind the wait, but we are going on a month now where we have been told we are going to be fulfilling all backorders within the next 2 weeks. Just be up front with delays.
Manny
My apologies for posting twice. When I submitted my comment, I received an error stating an email was required. I did not know that my post had already been accepted without the email. So, I entered my email and clicked the POST COMMENT button again. :-(
Manny
Thank you for the update Norbert!
As a patient customer, I see no issue in waiting (3 month now). I made purchases from kickstarter.com supporting a product which took a year and a half and on drop.com (formerly massdrop.com) for a keyboard (WhiteFox) that took a year. For the not so patient customers, and there were with those long wait purchases I mentioned, a weekly update would probably be appreciative in knowing that their orders are still being processed. May I make a suggestion, use ONE page for providing updates. Right now there are three pages (https://shop.allnetchina.cn/blogs/news/back-in-the-office-again, https://shop.allnetchina.cn/blogs/news/what-happens-while-you-wait, and this one) for updates. I doubt if the buyers are going to all three to see if there are updates. The buyer, from my guess in reading the comments, are only going to one of these pages. You might direct/place a comment on the other pages to direct them to comment on this page and to look on this page for updates. I can also sympathies the buyer who is left in limbo not knowing what happened to their purchase. After all, this is the Internet, there are sites that take as many purchases as possible and disappear. Unless the online business is well established, such as Amazon, gaining new customers’ trust in their purchase might be challenging, especially in the age of receiving products within a week, if not, within just a day (Amazon Prime).
The COVID-19 pandemic is affecting everyone, but I would not even try to begin and understand how difficult this issue is for business owners. Just letting you know there are customers that support you (ALLNET) and are patiently waiting for this one of a kind product!
Stay Safe and Stay Healthy.
Take care,
Manny
Norbert
Hi Guys, yes – we are bad keeping information displayed here, but calling us a scam is too far fetched! ALLNET is in business since 1991. Requested refunds have been always processed immediately.
Thank you to all (99% of the buyers) who endure this troubles with us. Mentioning in the past that supply chains are seriously disrupted does not even come close to the situation we are facing.
We are literally working day and night to get things done. Once we find time we will explain the details.
Cases and power supplies are already on stock for for some time.
For now, we frequently get smaller batches of products which are sent out immediately but this is not enough. (we have already sent out more than 200 kits) We received around 200 boards yesterday which we are busy now shipping. Shipments are done based on order intake. Additional boards are around the corner but need to go through detailed testing processes before they can be shipped.
Telegram style for now – details sometime later.
Thanks again for hanging in there with us!
Norbert